Privacy Policy

Wiacom is a commercial brand operated by FreeWiFi System SRL. We respect your privacy and process personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

Information we collect

Depending on how you interact with Wiacom, we may collect information such as:

• name and business contact details;
• company, hotel or organisation information;
• information submitted through contact, demo or support forms;
• account and service information;
• technical information such as IP address, browser, device and usage data;
• information generated when using Wiacom services, where applicable.

Why we process personal data

We may process personal data for the following purposes:

• responding to enquiries and demo requests;
• communicating with prospective or existing customers about their request;
• providing and supporting Wiacom products and services;
• managing customer accounts and contractual relationships;
• maintaining the security, reliability and operation of our websites and services;
• preventing fraud, abuse and unauthorized access;
• complying with legal and regulatory obligations;
• improving our products, services and customer experience.

We do not treat the submission of a contact or demo request as consent to receive unrelated marketing communications.

Legal basis

Depending on the situation, we process personal data based on:

• steps requested before entering into a contract;
• performance of a contract;
• compliance with legal obligations;
• our legitimate interests in operating, securing, supporting and improving our business and services;
• consent, where consent is specifically requested and required.

Contact and demo requests

When you submit a contact, demo or “Talk to a Wiacom Expert” form, we use the information you provide to understand your request, respond to you and follow up in relation to that request.

Submitting such a form does not automatically subscribe you to marketing communications.

Service providers

We may use trusted service providers to support our website, communications, CRM, hosting, analytics, security and service delivery.

These providers may process personal data on our behalf under appropriate contractual and data-protection obligations.

Examples may include infrastructure providers, CRM and communication platforms, analytics providers and security services.

International data transfers

Some service providers may process data outside the European Economic Area.

Where required, Wiacom uses appropriate safeguards for international transfers, such as adequacy decisions, Standard Contractual Clauses or other legally recognized mechanisms.

Data retention

We retain personal data only for as long as necessary for the purpose for which it was collected, to maintain relevant business and contractual records, or to comply with legal obligations.

Enquiry and prospect information is periodically reviewed and deleted or anonymised when it is no longer required.

Your rights

Depending on applicable law, you may have the right to:

• access your personal data;
• request correction of inaccurate information;
• request deletion of your personal data;
• restrict or object to certain processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent;
• lodge a complaint with the relevant data-protection authority.

To exercise your privacy rights or ask questions about how Wiacom processes personal data, contact:

gdpr@wiacom.ai

Security and abuse prevention

Wiacom uses technical and organisational measures to protect its websites and services against unauthorized access, fraud, spam and abuse.

We may use services such as Google reCAPTCHA to identify automated or malicious activity. These services may process technical information such as IP address, browser information, device information and interaction data.

Where applicable, such processing is based on Wiacom’s legitimate interest in protecting the security and integrity of its services.

Cookies and analytics

Wiacom may use cookies and similar technologies that are necessary for website operation, security, analytics and, where applicable, other functionality.

Non-essential cookies should only be used in accordance with applicable consent requirements.

Details about the cookies currently used on wiacom.ai should be maintained separately in an up-to-date Cookie Policy or cookie preference interface.