Wiacom is a vendor-agnostic WiFi identity and guest engagement platform. It runs as a software layer on top of existing WiFi infrastructure from any vendor — Cisco Meraki, HPE Aruba, Ruckus, UniFi, MikroTik, and others — without requiring hardware changes.

Does Wiacom replace our existing WiFi hardware?

No. Wiacom integrates with your existing access points and controllers via API or RADIUS configuration. It adds a software layer for guest registration, identity, analytics, and compliance on top of infrastructure you already own.

Is Wiacom GDPR compliant?

Yes. Wiacom captures guest data with explicit consent, supports GDPR and UK GDPR data subject rights self-service via a dedicated User Portal, and meets Article 32 requirements for unique user identification. All data is owned by your organisation, not by Wiacom.

Does Wiacom work with hotel PMS systems?

Wiacom integrates natively with Oracle OPERA Cloud (OHIP) to authorise hotel guests by reservation, including pre-arrival WiFi enrollment and in-house access. Mews and Cloudbeds and other 100 integrations are available.

What is the difference between Wiacom's captive portal and a standard shared WiFi password?

Wiacom's WiFi Pass feature provisions a unique personal passphrase (iPSK) for each registered guest, rather than sharing a single password across all users. This meets PCI DSS v4.0 per-device credential requirements and eliminates the security risk of a single shared key.