Wiacom Technical Support & Professional Services

Implementation & Deployment Support

Wiacom can assist with the complete deployment process, including:

• WiFi controller and SSID configuration
• Captive Portal deployment and redirect flows
• Passpoint / Hotspot 2.0 configuration
• RADIUS and AAA integration
• WPA2/WPA3 Enterprise authentication
• iPSK, MPSK, PPSK and individual WiFi credentials
• VLAN and access-policy configuration
• deployment testing and optimisation

This is particularly useful for multi-site, mixed-vendor and technically complex WiFi environments.

Advanced Troubleshooting

Guest WiFi and network-access problems are not always caused by the portal or application.

Wiacom provides advanced troubleshooting across the wider authentication and connectivity chain, helping customers and partners investigate issues involving:

• Captive Portal and onboarding
• RADIUS authentication
• Passpoint provisioning and authentication
• WiFi controller configuration
• VLAN and access policies
• client-device behaviour
• PMS and API integrations
• mixed-vendor WiFi infrastructure

Our engineers can work alongside internal IT teams, MSPs, ISPs and network providers to identify whether an issue originates in the Wiacom workflow, authentication layer, network infrastructure or client journey.

Custom Integrations & Configuration

Wiacom supports customer-specific implementations and integration requirements.

Depending on the project, this can include:

• PMS and booking-system integrations
• CRM and CDP integrations
• loyalty and customer-identity systems
• APIs and webhooks
• custom authentication workflows
• controller-specific configuration
• multi-property and multi-tenant environments
• custom software development where required

Wiacom is vendor-agnostic and can operate with supported Cisco Meraki, Cisco WLC, HPE Aruba, Ruckus, UniFi, Fortinet, MikroTik and other compatible infrastructure.

Ongoing Technical Operations

Customers and partners can use Wiacom as more than a software platform.

Where required, Wiacom can provide ongoing technical and operational support, including configuration changes, access-policy updates, deployment adjustments, troubleshooting and assistance with customer network environments.

This allows Wiacom to work as an extension of the customer’s IT or MSP team rather than limiting support to application-level tickets.

Transactional Email, SMS & Campaign Services

Wiacom can also provide communication services associated with guest onboarding, identity verification and engagement.

Services can include:

• transactional email delivery
• email confirmation and verification
• OTP and transactional SMS
• SMS gateway integration
• email campaign management
• SMS campaign management
• audience segmentation and communication workflows

These services can be used together with Captive Portal, Guest Connect, customer identity and first-party data workflows.

Support for Customers and Partners

Wiacom supports both direct customers and technology partners.

MSPs, ISPs, WiFi integrators and resellers can use Wiacom technical support for onboarding, customer deployments, controller configuration, integrations, advanced troubleshooting and operational escalation.

Public implementation documentation is also available at docs.wiacom.ai.

24/7 Technical Support

Wiacom can provide 24×7×365 technical support for supported deployments.

Support scope, escalation procedures, dedicated engineering resources and SLA options can be adapted to the size and operational requirements of the deployment.

Need technical assistance or want to discuss an implementation?

Ask for support now