Managed WiFi Services & Guest WiFi Platform for MSPs

Turn Existing WiFi Infrastructure Into a Managed Service

Many customers already have functional access points, controllers and gateways.

Wiacom adds the identity, onboarding, secure-access, analytics and customer-intelligence layer on top of existing infrastructure.

MSPs can extend their current networking services with:

• managed guest WiFi;
• branded Captive Portals;
• Guest Connect onboarding;
• individual iPSK/MPSK/PPSK or equivalent supported credentials;
• Horizon personal WiFi;
• Passpoint / Hotspot 2.0;
• RADIUS-based authentication;
• consent and first-party data capture;
• guest and customer analytics;
• CRM/CDP/PMS integrations;
• APIs, webhooks and custom integrations.

This allows MSPs to expand from infrastructure management into managed WiFi identity, access, onboarding and customer-data services without replacing the customer’s existing wireless network or developing these capabilities internally.

Multi-Tenant WiFi Identity & Access Management

Wiacom is designed for service providers managing multiple customers, locations and network environments.

MSPs can maintain separate customer environments, branding, access policies, onboarding journeys, authentication methods, integrations and reporting while managing services centrally.

Different customers can use different access models — Captive Portal, Guest Connect, individual credentials, Passpoint, RADIUS or Horizon Personal WiFi — without requiring every customer to use the same WiFi infrastructure.

This makes Wiacom suitable for managed-service portfolios covering hotels, retail, PBSA and Build-to-Rent, restaurants, healthcare, education, public venues and distributed enterprise environments.

White Label, Multi-Tenant & Partner Delivery

Wiacom supports MSP, reseller, ISP and integration-partner commercial models.

Depending on the partnership, services can include:

• white-label delivery;
• multi-tenancy;
• partner pricing;
• volume licensing;
• technical onboarding;
• custom integrations;
• direct escalation and support;
• dedicated environments;
• SLA and support options.

MSPs can retain ownership of the customer relationship while using Wiacom as the underlying WiFi identity, access, software and technical-delivery layer.

Vendor-Agnostic and Mixed-Vendor WiFi

Customer networks are rarely standardised forever.

One location may use Aruba, another Ruckus, another Cisco Meraki, UniFi, Fortinet, MikroTik or another supported platform.

Wiacom provides a common identity and onboarding layer across supported infrastructure, allowing MSPs to offer a more consistent managed service across mixed-vendor customer environments.

This can reduce dependence on vendor-specific guest portals and avoid redesigning the customer journey every time the underlying WiFi platform changes.

It also gives MSPs a practical migration path when inheriting networks, progressively replacing hardware, acquiring another managed estate or supporting customers with different vendor standards.

Beyond Captive Portal: Multiple WiFi Access Models

A Captive Portal remains an important onboarding option, but it does not need to be the only one.

Wiacom allows MSPs to support different onboarding and access models according to the customer environment:

• Captive Portal — browser-based guest onboarding, identity and engagement;
• Guest Connect — registration by permanent URL or QR code, including off-site and pre-arrival onboarding;
• WiFi Pass — personal iPSK/MPSK/PPSK or equivalent supported credentials;
• Passpoint Connect — secure automatic WiFi discovery and reconnection for supported devices;
• Horizon — personal WiFi identity and access orchestration;
• PMS, loyalty, identity-provider and API-driven onboarding.

Different methods can coexist within the same customer environment or managed portfolio.

Secure WiFi Access: iPSK, MPSK, Passpoint, Personal WiFi & RADIUS

Shared WiFi passwords are difficult to manage across larger, distributed or long-term customer environments.

Wiacom can help MSPs move customers toward individual identity-based access using personal credentials, Passpoint profiles, Horizon personal WiFi and RADIUS authentication.

Credentials and access can be associated with individual users, devices, reservations, stays, tenancies, staff assignments or defined access periods and can be expired or revoked independently.

This is particularly relevant for hospitality, PBSA, Build-to-Rent, serviced accommodation, staff, contractors and multi-device environments.

Advanced Troubleshooting for MSP Operations

Guest WiFi and network-access problems are not always caused by the Captive Portal.

They can originate from authentication, RADIUS, VLAN or access-policy configuration, controller settings, WiFi infrastructure, APIs, client-device behaviour or the user journey.

Wiacom provides user-level troubleshooting and access visibility to help MSP support teams investigate onboarding, authentication and connectivity issues across customer environments.

This can help reduce the time required to distinguish a Wiacom workflow issue from an underlying WLAN, authentication or infrastructure problem.

Implementation & Technical Operations for MSPs

Wiacom is not limited to providing software licences.

We can work alongside the MSP’s network and support teams to design, implement, troubleshoot and operate customer WiFi identity and access environments.

Depending on the deployment, Wiacom services can include:

• WiFi controller and access-point configuration;
• SSID, VLAN and access-policy configuration;
• Captive Portal deployment;
• Guest Connect configuration;
• Passpoint / Hotspot 2.0 deployment;
• iPSK / MPSK / PPSK and personal WiFi configuration;
• RADIUS / AAA integration;
• PMS, CRM and CDP integration;
• APIs, webhooks and custom workflows;
• deployment testing;
• advanced WiFi and authentication troubleshooting;
• mixed-vendor troubleshooting;
• multi-location rollout;
• ongoing authorised configuration changes.

This allows an MSP to use Wiacom as the software provider, implementation partner and extension of its technical operations team while retaining ownership of the customer relationship.

Guest WiFi Analytics, First-Party Data & Customer Intelligence

For customers that need more than connectivity, Wiacom can also provide guest identity, consent-based first-party data, visit analytics, engagement and customer-data integrations.

Depending on the deployment, MSPs can offer customers:

• verified guest or customer profiles;
• marketing consent management;
• first-time and returning-visitor analysis;
• visit frequency and dwell-related analytics where supported;
• CRM/CDP synchronisation;
• PMS and loyalty integration;
• marketing audiences;
• campaign and portal engagement;
• reporting and dashboards;
• structured data for external business systems.

This allows MSPs to expand from managed connectivity into customer-experience, data and operational-intelligence services.

AI-Ready Operational Intelligence

Managed WiFi environments generate valuable operational data across identity, authentication, access, locations, sessions and connected systems.

Wiacom can make authorised data available through APIs and structured integrations so MSPs and their customers can use it within reporting, automation, business intelligence and AI workflows.

Potential use cases can include:

• automated operational summaries;
• authentication and access analysis;
• multi-site and multi-customer reporting;
• customer-specific operational dashboards;
• correlation of WiFi identity and access data with PMS, CRM, CDP and other systems;
• structured data feeds for automation and AI applications;
• workflows triggered by network, identity or access events.

For MSPs, this creates an additional service layer above connectivity: transforming WiFi identity, access and operational data into structured information that can support automation and AI-enabled business processes.

Transactional Email, SMS & Customer Communications

MSPs can also include communication services within customer WiFi deployments.

Wiacom can provide or integrate:

• email verification and confirmation;
• OTP workflows;
• transactional email;
• transactional SMS;
• SMS gateway integrations;
• email and SMS campaigns;
• audience segmentation;
• communications triggered by onboarding, identity or access events.

This allows partners to deliver a more complete managed guest and customer-experience service without maintaining separate communication infrastructure for every deployment.

Build Recurring Services Around Existing Networks

Wiacom allows MSPs to add higher-value services around infrastructure they already install, support and manage.

A customer engagement can evolve from:

WiFi infrastructure → managed connectivity

to:

WiFi infrastructure → managed connectivity → identity & onboarding → secure access → analytics & first-party data → APIs & integrations → AI-ready operational intelligence → recurring managed services

This creates additional recurring revenue without requiring the MSP to become a Captive Portal, identity, analytics or customer-data software developer.

Wiacom provides the technology and technical delivery layer. The MSP retains the customer relationship and determines how those services are packaged and commercialised.

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Wiacom provides MSPs, ISPs and WiFi integrators with a vendor-agnostic platform for managed WiFi services, guest WiFi, Captive Portal, Guest Connect, personal iPSK/MPSK/PPSK access, Horizon Personal WiFi, Passpoint, RADIUS, analytics, first-party data, CRM/CDP/PMS integrations, AI-ready operational data and multi-customer management.