Managed Guest WiFi & Captive Portal Platform for MSPs

Turn Existing WiFi Infrastructure Into a Managed Service

Many customers already have functional access points, controllers and gateways.

Wiacom adds the identity, onboarding, access and customer-intelligence layer on top of that existing infrastructure.

MSPs can extend their current networking services with:

• managed guest WiFi;
• branded captive portals;
• Guest Connect onboarding;
• individual iPSK/MPSK/DPSK credentials;
• Passpoint Connect;
• RADIUS-based authentication;
• consent and first-party data capture;
• guest WiFi analytics;
• CRM/CDP integrations;
• APIs and custom integrations.

This creates an additional managed service without requiring a complete network replacement.

Multi-Tenant Guest WiFi Management

Wiacom is designed for service providers managing multiple customers and locations.

MSPs can maintain separate customer environments, branding, access policies, onboarding journeys and integrations while managing services centrally.

This makes it suitable for hotel groups, retail estates, PBSA and Build-to-Rent, restaurants, healthcare, education, public venues and distributed enterprise customers.

Vendor-Agnostic and Mixed-Vendor WiFi

Customer networks are rarely standardised forever.

One location may use Aruba, another Ruckus, another Cisco Meraki or UniFi.

Wiacom provides a common identity and onboarding layer across supported infrastructure, allowing MSPs to offer a more consistent managed service across mixed-vendor customer environments.

This can reduce dependence on vendor-specific guest portals and avoid redesigning the customer journey every time the underlying WiFi platform changes.

More Than a Captive Portal

A captive portal remains an important onboarding option, but it does not need to be the only one.

Wiacom allows MSPs to support different onboarding and access models depending on the customer environment:

• Captive Portal — browser-based guest onboarding and engagement;
• Guest Connect — registration by permanent URL or QR code, including off-site onboarding;
• WiFi Pass — personal iPSK/MPSK/DPSK credentials;
• Passpoint Connect — secure automatic reconnection for supported devices;
• Horizon — personal WiFi network onboarding;
• PMS, loyalty, identity-provider and API-driven onboarding.

Different methods can coexist within the same customer environment.

Identity-Based WiFi: iPSK, MPSK, Passpoint & RADIUS

Shared WiFi passwords are difficult to manage across larger or long-term customer environments.

Wiacom can help MSPs move customers toward individual identity-based access using personal credentials, Passpoint profiles and RADIUS authentication.

Credentials can be associated with individual users, devices, stays or access periods and can be expired or revoked independently.

This is particularly relevant for hospitality, PBSA, Build-to-Rent, serviced accommodation, staff, contractors and multi-device environments.

Advanced Troubleshooting for MSP Operations

Guest WiFi problems are not always caused by the captive portal.

They can originate from authentication, RADIUS, network configuration, WiFi infrastructure or the user journey.

Wiacom provides user-level troubleshooting and access visibility to help MSP support teams investigate onboarding and authentication issues across customer environments.

This can help reduce the time required to distinguish a Wiacom workflow issue from an underlying WLAN or infrastructure issue.

Guest WiFi Analytics & Customer Data

For customers that need more than connectivity, Wiacom can also provide guest identity, first-party data, visit analytics, engagement and customer-data integrations.

Depending on the deployment, MSPs can offer customers:

• verified guest profiles;
• marketing consent management;
• repeat-visitor and visit analytics;
• CRM/CDP synchronisation;
• marketing audiences;
• campaign and portal engagement;
• reporting and dashboards.

This allows MSPs to expand from managed connectivity into customer-experience and data services.

White Label & Partner Delivery

Wiacom supports MSP, reseller and integration-partner commercial models.

Depending on the partnership, services can include:

• white-label delivery;
• multi-tenancy;
• partner pricing;
• volume licensing;
• technical onboarding;
• custom integrations;
• direct escalation and support;
• dedicated environments and SLA options.

MSPs can retain the customer relationship while using Wiacom as the underlying software and identity layer.

Build Recurring Services Around Existing Networks

Wiacom allows MSPs to add services around infrastructure they already install and manage.

A customer engagement can evolve from:

WiFi infrastructure → managed connectivity

to:

WiFi infrastructure → identity → secure onboarding → analytics → customer-data integration → recurring managed service

This creates additional recurring revenue without requiring the MSP to become a captive-portal or identity software developer.

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Wiacom provides MSPs and WiFi integrators with a vendor-agnostic platform for managed guest WiFi, captive portals, Guest Connect, personal iPSK/MPSK access, Passpoint, RADIUS, analytics, CRM/CDP integrations and multi-customer management.