More than a Captive Portal

The most flexible solution Captive Portal dedicated to hotels, hostels, resorts, or other accommodation units.

Wiacom CDP enables hotels to go beyond basic data collection by providing tools to enhance guest experiences, optimize operational efficiency, and drive revenue growth. Whether you’re looking to boost loyalty, increase direct bookings, or create personalized guest journeys, Wiacom is the solution.

For Marketing Teams

Wiacom’s Captive Portal for Hotels is a powerful tool designed to empower marketing teams to transform guest data into actionable insights, leads, and loyal customers.

GDPR Compliance: Rest assured that all data collection complies with GDPR standards, ensuring privacy and security.
Customizable & Branding: Personalize your WiFi portal with your logo, brand colors, and templates to align perfectly with your brand identity.
Creative Services: Benefit from end-to-end creative services for initial setup, reports, and ongoing maintenance.
Premium WiFi Portal Templates: Access beautifully designed templates tailored to the hospitality sector.
Qualified Lead Generation: Convert OTA guests and visitors into valuable leads using our Captive Portal data capture methods.
Verified Data Collection: Build a high-quality customer database with two-factor verification (2FV) for email addresses and phone numbers.
Engagement with LBS: Use location-based services for targeted engagement campaigns via SMS or email.

For IT Teams

Our solution is designed to meet the rigorous technical requirements of IT teams, ensuring a seamless experience for both staff and guests.

Hospitality-Focused Tools: User management tools tailored for fast and efficient troubleshooting.
Universal Integration: Compatible with all major enterprise networking vendors, including Aruba, Ruckus, Cisco, Meraki, Huawei, and more.
Apple AirPlay Compatibility: Integrated with casting solutions for modern guest experiences.
Managed Services: Zero-touch integration and managed services offer peace of mind and operational simplicity.
Exceptional Support: Our dedicated support team ensures quick troubleshooting and resolution of issues.
Seamless Integration: Connect with leading CRM/CDP/PMS systems, including Opera PMS, Ireckonu, Dotdigital, and Revinate, to leverage guest data effectively.

Our solution dedicated to hotels offer the possibility to integrate with your
Hotel PMS, casting services and existing WiFi infrastructure

Get to know your guests and engage using Wiacom WiFi Portal

Here’s what Wiacom can do for your hotel

Reviews

Increase reviews by up to 70% using Wiacom Captive Portal. Encourage guests to leave feedback on platforms like Google, Facebook, Tripadvisor, and Yelp.

Surveys

Gather instant, accurate feedback to improve guest satisfaction. Run surveys during or after stays to collect opinions on preferences, dislikes, and ideas for improvement.

Loyalty

Turn just-guests generated by OTAs into qualified leads and encourage direct bookings with personalized offers and targeted campaigns.

Birthday

Automate celebratory messages with enticing offers, such as complimentary perks for upcoming birthdays.

Proximity Campaigns

Location-Based Services

When customers connect to the Captive Portal(WiFi Portal) or are within a short distance of a specific area of your hotel/resort you can automatically send a message; to increase the ROI and reduce costs you can refine your audience by using demographics filters.

Venue: Windjammer Landing, Santa Lucia
Target Audience: Women, aged 25-45
Behavior: Guests staying for at least three days
Campaign delivery time: 10am and 7pm
Location: People who are connected through the Captive Portal and are in the proximity of the hotel SPA

Message: “Book today a ZEN massage and enjoy a free hot rock session. Use code ABCD in our app or at the reception.”

Remarketing and Look Alike Digital Campaigns

Integrate your guests lists with Google Ads or META Ads for remarketing or lookalike audience discovery campaigns.

Venue: The Grand Central Hotel, New York

Target Audience: All past guests from the last 30 days

Remarketing campaign: “Join our loyalty program and download our app for exclusive deals and rewards!”

Lookalike campaign: “Discover CQ Hotels, the best boutique hotels chain from the US”

Surveys & Feedback Campaigns

Get valuable feedback from hotel guests and turn negative feedback to positive experience using Wiacom’s CDP

Engage your guests by asking them about their experiences during their stay and ifx the relation before it goes online.
From surveys you can collect the most relevant feedback so that you can improve their stay and shape the future of your hotel.

Club Quarters Hotels gathers thousands of CRM entries per week

Using our Captive Portal for Hotels, CQ Hotels generate thousands of qualified leads in all their 16 luxurious boutique hotels located the most premium locations from London, New York, Washington DC, Chicago, Houston, San Francisco, Boston and Philadelphia.