Question 1

What is Wiacom?

Accepted Answer

Wiacom is a vendor-agnostic WiFi identity and guest engagement platform. It runs as a software layer on top of existing WiFi infrastructure from any vendor — Cisco Meraki, HPE Aruba, Ruckus, UniFi, MikroTik, and others — without requiring hardware changes.

Question 2

Does Wiacom replace our existing WiFi hardware?

Accepted Answer

No. Wiacom integrates with your existing access points and controllers via API or RADIUS configuration. It adds a software layer for guest registration, identity, analytics, and compliance on top of infrastructure you already own.

Question 3

Is Wiacom GDPR compliant?

Accepted Answer

Yes. Wiacom captures guest data with explicit consent, supports GDPR and UK GDPR data subject rights self-service via a dedicated User Portal, and meets Article 32 requirements for unique user identification. All data is owned by your organisation, not by Wiacom.

Question 4

Does Wiacom work with hotel PMS systems?

Accepted Answer

Wiacom integrates natively with Oracle OPERA Cloud (OHIP) to authorise hotel guests by reservation, including pre-arrival WiFi enrollment and in-house access. Mews and Cloudbeds and other 100 integrations are available.

Question 5

What is the difference between Wiacom's captive portal and a standard shared WiFi password?

Accepted Answer

Wiacom's WiFi Pass feature provisions a unique personal passphrase (iPSK) for each registered guest, rather than sharing a single password across all users. This meets PCI DSS v4.0 per-device credential requirements and eliminates the security risk of a single shared key.

PSK Rotation

Automated Guest WiFi for Short-Term Rentals: Wiacom Horizon, Personal Networks & PSK Rotation